Accessibility statement for 

This accessibility statement applies to

This website is run by Glasgow City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

How accessible this website is 

This site was create using esri 'Hub' software and also utilises esri 'ArcGis Pro' software to create many of the maps and dashboards displayed. These esri products strive to conform to accessibility requirements based on the US Access Board (section 508), Web Content Accessibility Guidelines (WCAG), and the voluntary Product Accessibility Template (VPAT). 

The esri software has scored as conforming with the criteria identified in levels A and levels AA of the web Content Accessibility Guidelines (WCAG) versions 2.0 and 2.1.

Glasgow City Council, as the editor of the content, also strives to ensure that all of its web content adheres to the WCAG 2.1 AA standard. However, there may be some parts of the Hub that may only adhere to the WCAG 2.1 A standard. This may occur where some older PDF documents included in our data catalogue are not fully accessible to screen reader software, Additionally, some of the older catalogue content many have some pages with a colour contrast that is not accessible, or contain pages that many not work using screen readers. 

Feedback and contact information 

Documents can be made available in a variety of different formats and languages, including BSL, on request.  If you would like more information about this or would like to request an alternative format or language please contact

Reporting accessibility problems with this website 

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person 

Find out how to contact us.

Technical information about this website's accessibility 

Glasgow City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

This website is almost wholly compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, except for possible exceptions outlined below.

Non-accessible content 

We will not include any new materials that do not comply with the Web Content Accessibility Guidelines version 2.1 AA Standard. Where legacy materials (produced before 23 September 2018) are included on the site we will highlight these - these will largely relate to PDF documents and be present in the Data Catalogue. 

The accessibility regulations require us to amend PDFs or other documents created before 23 September 2018 only if they are essential to providing our services. However, none of the PDF data items in our data catalogue are classified as essential to providing services from Glasgow City Council. We may therefore retain a small number of PDF documents for reference that do not comply with the accessibility regulations. Where this occurs, users can contact us at to discuss alternative ways of providing the content.  

All new PDFs or other forms of data published on this site will meet the required accessibility standards.

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement 

This statement was prepared on 30 April 2021. 

This website was last tested on 26 May 2021.